At Zholam.online, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we are here to help. Please review our refund policy below.
1. Returns
You have [insert number of days] days from the date you received your item to request a return. To be eligible for a return, the item must be:
- Unused and in the same condition as when you received it.
- In its original packaging.
- Accompanied by a receipt or proof of purchase.
Certain items, such as perishable goods, customized products, and sale items, are not eligible for return. Please check the product details for specific return eligibility.
2. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your refund is approved, we will initiate a refund to your original method of payment within [insert number of days] days. Please note that your bank or card issuer may take additional time to process the refund.
3. Late or Missing Refunds
If you haven’t received your refund within the expected time frame, please take the following steps:
- Check your bank or card statement.
- Contact your bank or card provider, as there may be delays in processing.
- If you’ve done all of this and still have not received your refund, please contact us at [support email].
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at [support email] with details, and we will guide you through the exchange process.
5. Return Shipping
You will be responsible for covering the shipping costs for returning your item unless the return is due to a defect or mistake on our part. Shipping costs are non-refundable.
6. Contact Information
If you have any questions or need assistance with a return or refund, please contact us at:
Email: support@zholam.online